In this engaging episode, we sit down with Lisa Holmes, a seasoned professional with 28 years of experience in the Cleaning and Facilities Management sector. Lisa shares her unique journey of navigating the complexities of a large multinational organisation and how her passion for clear, logical processes and data-driven decision-making has shaped her approach to business efficiency.

She discusses the importance of removing unnecessary steps, simplifying systems, and challenging outdated processes to enhance employee retention, customer loyalty, and profit margins. Lisa offers practical advice on identifying the root causes of organisational problems by fostering honest conversations, showing vulnerability, and building trust with stakeholders at all levels. Lisa’s insights also extend to the evolving workplace, including the benefits of embracing neurodiversity and the creative limits of AI. With her deep love for spreadsheets and aversion to micromanagement, Lisa highlights the power of simplicity in driving meaningful change. Whether you’re a leader looking to optimise your processes or a professional seeking inspiration, this episode is packed with actionable takeaways and thought-provoking ideas.
Lisa's Website: https://sandonva.co.uk/ Linkedin: https://www.linkedin.com/in/lisaholmes/ Email: [email protected]