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Social Media Customer Care: Best Practices Every B2B Brand Should Use
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B2B buyers expect fast, human, helpful responses on social media and most brands are failing.
In this episode, Michelle J Raymond and social care expert Brooke Sellas break down the best practices for managing customer care across social platforms, increasing responsiveness, and converting conversations into real revenue.
Key moments in this episode -
00:00 Defining Social Customer Care
03:15 The Importance of Brand Conversations
04:47 Creating Engaging Content
07:00 Leveraging Social Media for Business Growth
08:27 Practical Tips for Social Media Engagement
22:00 The Role of AI in Social Customer Care
28:35 Final Thoughts
Connect with Brooke B. Sellas on LinkedIn
CONNECT WITH MICHELLE J RAYMOND
- Michelle J Raymond on LinkedIn
- Book a free intro call
- https://socialmediaforb2bgrowthpodcast.com/
- B2B Growth Co newsletter
Today's episode is sponsored by Metricool. Make sure to register for a FREE Metricool account today. Use Code MICHELLE30 to try any Premium Plan FREE for 30 days.
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