In this episode, Briana Hilmer, Erin Thompson, Sarah Carothers, and Gena Ross join Smart Girl Sarah Sheridan for a heartfelt and eye-opening conversation about why emotional intelligence isn’t just a “nice-to-have,” but a must-have for leadership in senior living.

Together, they explore the five pillars of EQ—self-awareness, self-regulation, motivation, empathy, and social skills—and how they can transform the way leaders recruit, retain, and support their teams. Our guests share personal stories of growth, challenges, and breakthroughs, along with the leadership values they refuse to compromise on.

From reducing turnover to improving resident satisfaction, this episode shows how developing EQ can strengthen cultures, inspire teams, and create lasting impact.

📖 Download the e-book by clicking here.

Connect with our guests:

• Briana Hilmer

• Erin Thompson

• Sarah Carothers

• Gena Ross

Connect w/ Smart Girl Digital:

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• www.smartgirldigital.com