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#7 - Exploring Radical Customer Obsession
Manage episode 484314906 series 3644699
Content provided by Renée Chaplin and Constant Contact. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Renée Chaplin and Constant Contact or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.
In this episode:
- Why customer experience is a game-changer for small business
- Where to start: Easy ways to introduce CX into your business today
- How AI is reshaping customer expectations (and how to stay ahead)
- Tips for getting your team on board with delivering standout service
- CX success stories and lessons from Amanda’s latest book
- Why milestone marketing and partnerships are key to long-term loyalty
Learn more: https://www.constantcontact.com/au
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