Summary

In the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it.

JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on experience shaped his customer-first approach. His company isn’t just focused on compliance; they’re at the forefront of innovation, working directly with the National Fire Protection Association (NFPA) to develop AI-driven solutions. Imagine a future where AI-powered cameras can detect smoke at the vapor stage, preventing disasters before sprinklers are even triggered. This isn’t science fiction; JC reveals his team is preparing to beta test these systems in retail environments later this year.

Beyond the technology, the conversation highlights JC’s commitment to leadership and empowering others. He’s building more than just a business, and through franchising, JC is opening doors for aspiring entrepreneurs and providing career opportunities for retiring veterans. His approach is to lead with vision, focus on doing the right thing, and create real impact. If you’re in facility management, retail, or just fascinated by smart tech, this episode showcases how the future of fire protection is proactive, integrated, and people-focused. Listen now!

Show Notes

(00:00) Introduction

(06:45) AI Firewatch Initiative

(11:15) State Fire Code Adoption Variability

(15:26) Leadership and Implementation Challenges

(20:14) Growth Opportunities Amidst Contract Reevaluations

(22:43) Franchise Expansion Aspirations

(28:29) Building Compliance and Support Focus

(29:31) Closing Thoughts

Links

Jim Robinson

CGP Maintenance and Construction Services

JC Mosquera

National Fire Protection