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Revolutionizing Customer Service with AI w/ Mattieu Detaille

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Manage episode 504560381 series 3688174
Content provided by Mark Wormgoor. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Wormgoor or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of CTO Compass, Mark Wormgoor interviews Mattieu, the CEO and co-founder of Elora, a company specializing in AI voice bots. They discuss the inception of Elora, the challenges faced in developing AI technology, the importance of multilingual capabilities, and the pivot from outbound to inbound calls. Mattieu shares insights on funding strategies, customer use cases, team dynamics, and the competitive landscape of hiring in the AI sector. The conversation concludes with Mattieu's vision for the future of AI in customer interactions and valuable advice for aspiring entrepreneurs.

Chapters

00:56 Welcome & Mattieu’s Journey

02:14 How Elora Was Born

04:09 Pivoting to Inbound Voice AI

08:58 Challenges of Multilingual Voice Tech

15:40 Funding and Growing in Luxembourg

24:07 Hiring, Leadership & Team Building

33:02 Using AI Tools in Development

38:06 AI Hype vs Reality

39:59 Future Vision & Lessons Learned

About Mattieu

Mattieu is the co-founder at Elora, leveraging generative AI for enhancing business communications. Based in Luxembourg, their company specializes in advanced AI-powered chat and call assistants designed to automate and transform both internal and external business communications.

Their technology empowers organizations to manage repetitive interactions seamlessly, enhancing productivity and providing valuable insights through sophisticated AI-driven conversations.

With a strong background as a cloud architect and big data engineer, he leads their efforts in deploying state-of-the-art solutions that drive efficiency and innovation. Owning certifications in leading cloud technologies and having extensive experience in AWS, Google Cloud, and Azure, he ensures their solutions are robust, scalable, and tailored to meet the unique needs of each client.

If you are looking to enhance your communication strategies with AI, connect with Mattieu.

Where to find Mattieu


Mentioned in this episode:

🔔 AI & Engineering Leadership Event (Sept 26th, 2025 in Utrecht, NL)

On Friday, September 26th, we’re hosting an exclusive in-person event in downtown Utrecht (NL) for engineering leaders. Join Ahmed Bashir, Head of Engineering at DevRev, as we deep dive into how AI is transforming software development, explore tools like Windsurf, Cursor, and AI Agents, and connect with fellow CTOs, VPs of Engineering, and team leads. 👉 Space is limited. Register now at https://tairi.co/event

  continue reading

One episode

Artwork
iconShare
 
Manage episode 504560381 series 3688174
Content provided by Mark Wormgoor. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Wormgoor or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of CTO Compass, Mark Wormgoor interviews Mattieu, the CEO and co-founder of Elora, a company specializing in AI voice bots. They discuss the inception of Elora, the challenges faced in developing AI technology, the importance of multilingual capabilities, and the pivot from outbound to inbound calls. Mattieu shares insights on funding strategies, customer use cases, team dynamics, and the competitive landscape of hiring in the AI sector. The conversation concludes with Mattieu's vision for the future of AI in customer interactions and valuable advice for aspiring entrepreneurs.

Chapters

00:56 Welcome & Mattieu’s Journey

02:14 How Elora Was Born

04:09 Pivoting to Inbound Voice AI

08:58 Challenges of Multilingual Voice Tech

15:40 Funding and Growing in Luxembourg

24:07 Hiring, Leadership & Team Building

33:02 Using AI Tools in Development

38:06 AI Hype vs Reality

39:59 Future Vision & Lessons Learned

About Mattieu

Mattieu is the co-founder at Elora, leveraging generative AI for enhancing business communications. Based in Luxembourg, their company specializes in advanced AI-powered chat and call assistants designed to automate and transform both internal and external business communications.

Their technology empowers organizations to manage repetitive interactions seamlessly, enhancing productivity and providing valuable insights through sophisticated AI-driven conversations.

With a strong background as a cloud architect and big data engineer, he leads their efforts in deploying state-of-the-art solutions that drive efficiency and innovation. Owning certifications in leading cloud technologies and having extensive experience in AWS, Google Cloud, and Azure, he ensures their solutions are robust, scalable, and tailored to meet the unique needs of each client.

If you are looking to enhance your communication strategies with AI, connect with Mattieu.

Where to find Mattieu


Mentioned in this episode:

🔔 AI & Engineering Leadership Event (Sept 26th, 2025 in Utrecht, NL)

On Friday, September 26th, we’re hosting an exclusive in-person event in downtown Utrecht (NL) for engineering leaders. Join Ahmed Bashir, Head of Engineering at DevRev, as we deep dive into how AI is transforming software development, explore tools like Windsurf, Cursor, and AI Agents, and connect with fellow CTOs, VPs of Engineering, and team leads. 👉 Space is limited. Register now at https://tairi.co/event

  continue reading

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