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The 229 Podcast: Automated Pharmacy Centers of the Future with Tricia Julian and Nilesh Desai
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September 25, 2025: How did Baptist Health Kentucky scale from 10,000 to 90,000 prescriptions? Tricia Julian, CIO, and Nilesh Desai, Chief Pharmacy Officer, of Baptist Health System reveal the details behind their three-and-a-half-year project of creating an automated prescription center, achieving a 93% patient retention rate, and creating a system where robots handle medication. As health systems face mounting Medicaid cuts and pharmacy benefit management becomes their second-largest expense, could centralized automation be the answer? Explore this pioneering approach in this 229 podcast. Key Points:
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- 03:48 Advanced Pharmacy Automation
- 07:42 Building and Scaling the Central Pharmacy
- 09:42 Changing the Pharmacy Game
- 15:07 Future Plans and Final Thoughts
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