HealthTech2Care Podcast featuring Kyle Christopher (Founder & CEO) and Doug Bain (Advisory Board Member) of SmartCare360

Kyle Christopher & Doug Bain (Guests):

🌐 SmartCare360: https://smartcare360.health

🔗 Kyle Christopher: https://www.linkedin.com/in/kyle-christopher-0169767b

🔗 Doug Bain: https://www.linkedin.com/in/dougbain

🎥 YouTube: http://www.youtube.com/@SmartCare360_

Bert Fernandez (Host):

🌐 HealthTech2Care: https://www.healthtech2care.com

🔗 LinkedIn: https://www.linkedin.com/in/bert-fernandez

🎥 YouTube: https://www.youtube.com/@HealthTech2Care

🎙️ In this episode, Kyle Christopher and Doug Bain explain why most virtual care models for independent practices have failed—and how SmartCare360 was built from the ground up to fix that. They share why EMRs fall short, how practices hit a wall with RCM and staffing, and what it takes to build a scalable model that actually supports independent clinics. From CPT-coded care plans to a full concierge experience for chronically ill seniors, this conversation gets real about the operational, clinical, and financial transformation needed in primary care.

⏱️ Timestamps:

00:00 Intro

00:45 What inspired you to build SmartCare360, and what drew you to this space?

04:48 What’s broken for private practices today, and how are you solving it?

07:58 Why did you land on a hybrid SaaS + service model?

10:03 What programs and tech make your platform different from other virtual care vendors?

13:14 How are you supporting practices operationally, clinically, and financially?

20:02 How do you manage risk and reimbursement with your no-upfront-cost model?

26:00 Why haven’t more practices adopted this model if it works so well?

42:49 How can practices or investors connect with the SmartCare360 team?

🔑 Highlights:

• “A doctor told me, ‘This is the most comprehensive platform I’ve ever seen.’”
• Why most practices got frustrated and stopped trying virtual care
• The limits of EMRs and disconnected point solutions
• How SmartCare360 reverse-engineered CPT codes into disease-specific care plans
• $100K of investment per 500 patients—into clinics they don’t even own
• Virtual MAs, care teams, and billing support bundled in
• How they’re reactivating patients and removing all operational risk for practices
• Why adoption is still low and what SmartCare360 is doing to change that

👉 Learn more about SmartCare 360: https://smartcare360.health

🔔 Subscribe to our YouTube channel for more conversations with standout voices in U.S. healthcare & life sciences: https://www.youtube.com/@HealthTech2Care

#VirtualCare #ChronicCare #RCM #IndependentPractices #PrivatePractice #SmartCare360 #HealthTech2Care #HealthcareInnovation