In a rapidly evolving travel and hospitality landscape, understanding the forces at play is crucial. We often seek insights to navigate these changes, but it's easy to lose sight of the bigger picture. While technology and consumer trends are reshaping the industry, the challenge lies in leveraging these shifts effectively. So, what needs to happen to ensure these insights drive real transformation? And how can they provide more meaning and direction to our strategies? Join Tim Davis as he explores these questions with Shane O'Flaherty, Global Director of Travel, Transportation, and Hospitality at Microsoft, in this episode of Setting the Pace. Tune in to discover the impact of AI on consumer behavior, the evolving nature of brand loyalty, and how data can be a game-changer for the industry.

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