Today, we’re diving into a controversial move by Hertz, who has rolled out AI-driven vehicle inspections. The promise? Faster returns and fewer disputes. The reality? Well, a lot of frustrated customers, angry over surprise charges for so-called “damage” that barely shows up on camera. Is Hertz genuinely using AI to provide better service, or just to squeeze more fees from unsuspecting renters? Are these smart systems making the process more fair, or more alienating? In today’s video, we’ll break down the good, the bad, and the downright questionable behind Hertz’s latest tech gamble. If you care about how AI is really impacting the customer experience—and not just what the press releases claim—you’re in the right place. Ready to separate fact from fiction? Let’s jump in.