From Compliance to Advisory: Why Firms Need Critical Skills to Compete
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What separates a good firm from a great one? According to Amanda Garner of The Growth
Partnership, it’s not just technical expertise, it’s leadership, communication,
adaptability and emotional intelligence.
In this episode of the INSIDE Public Accounting podcast, host Chelsea Summers and Amanda Garner explore why critical skills are often undervalued, how they link directly to profitability and what firms risk when they overlook them. They discuss:
- Why technical skills are only the starting point for leadership
- The measurable ROI of investing in leadership development (including a 250% ROI on soft skills training)
- The role of mentorship and coaching – and how to get them right
- Balancing technical excellence with leadership readiness in promotions
- The hidden costs of neglecting training including burnout and turnover
- How transparency and future-focused career pathing strengthen retention
Amanda also shares stories from her work with firms across the country and insights from The Partner Institute, now in its 25th year of developing future leaders in the profession.
15 episodes