In this episode, we’re joined by Mike Floyd, CEO of Lovett's Group, who shares his journey from working in global facilities management to acquiring and transforming a catering engineering company into a dynamic facilities management business. With over 30 years of experience in the industry, Mike offers invaluable insights into business growth, culture, and sustainability.

Mike discusses his transition from managing multimillion-pound contracts in corporate environments to taking ownership of a smaller business. He reveals the challenges of inheriting a company with limited governance and the steps he took to implement robust financial controls, employee contracts, and a clear growth strategy. Starting from a "back of a napkin" operation, Mike has more than doubled the company’s size and headcount while positioning it as a competitive force in the Scottish facilities management market.

The conversation delves into key strategies for scaling a business, including focusing on core contracts, improving customer relationships, and ensuring a strong cash flow. Mike highlights the importance of building a team culture that prioritizes consistent service delivery and developing internal talent to meet evolving business needs.

Listeners will gain actionable advice on:

• Turning around loss-making businesses by targeting profitable contracts and shedding unproductive ones.
• The critical role of cash flow in business sustainability.
• Building long-term success through reputation, trust, and client relationships.