This episode kicks off my new listener Q series, where I answer your real questions about building community-driven businesses. Audrey asked: if you’re running a three-tier membership, should onboarding live in one central place or be separated by tier?

I share why onboarding is the most important driver of retention, how to design quick wins that actually match the promise of each offer, and why I always recommend customizing the onboarding journey for each tier. You’ll also hear how I use Circle’s features to make this simple for clients, and why onboarding is not just a welcome email — it’s a long-term strategy for engagement and success.

Checkout Circle App with a free trial here (using this link supports my business, thank you!)

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