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Timestamps :

00:01:19 - Why is negotiation important?

00:07:06 - Difference between Negotiation vs manipulation

00:09:13 - Spotting honesty in negotiations

00:10:17 - Learning his negotiation skills

00:14:03 - Sponsor - Netsuite

00:15:14 - Crisis hotline experience

00:18:46 - Working crisis hotline and mental health

00:20:25 - Where crisis hotlines fail

00:22:30 - Empathy vs compassion vs sympathy

00:28:07 - Lessons on human nature

00:28:56 - Do hostage takers ever get away?

00:31:18 - Hostage situations in movies

00:33:32 - Negotiation success story

00:33:41 - Sponsor -

00:41:42 - Dealing with unattainable contingencies

00:47:07 - Using silence in negotiations

00:52:42 - Verbal fluency importance

00:54:41 - Reading people in negotiations

00:55:44 - Are women better at reading people?

01:03:18 - Criticism of Chris Voss

01:04:25 - Sponsor -

01:05:27 - Controlling your ego

01:07:20 - Cultivating curiosity

01:09:54 - Intuition when negotiating

01:15:19 - Importance of appearance

01:24:32 - Negotiating in relationships

01:30:38 - Compromise in relationships

01:36:20 - Negotiate a higher salary

01:45:54 - Negotiating in parenting

01:47:01 - Hostage negotiator salaries

01:47:32 - Improving negotiating skills

*Some of the links and other products that appear on this video are from companies which Graham Stephan will earn an affiliate commission or referral bonus. Graham Stephan is part of an affiliate network and receives compensation for sending traffic to partner sites. The content in this video is accurate as of the posting date. Some of the offers mentioned may no longer be available.

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