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8 - From Pinball Machines to Productivity: The Unconventional Path to Call Center Success with Costa Rica's Call Center's Richard Blank
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In this episode of Bridging Success, Bo Jakins interviews the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey of building a call center in Costa Rica, highlighting the importance of human connection, positive workplace culture, and adapting to technological change.
Richard covers industry trends, the impact of remote work, and Richard’s unique approach to employee engagement through gamification and creativity.
Think you'd be a great guest on the show? Apply HERE.
Check out Richard's work HERE.
Connect with Richard on LinkedIn HERE.
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