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Leading with Empathy & Speed: Paul Scribner on Investing, Innovation & Global Strategy
Manage episode 477222665 series 3659235
Company Stats
- Name: Raven Resources (USA), General Holdings (Dubai)
- Industry: Asset Management, Professional Investment
- Reach: U.S. and Middle East markets
- Focus: Deal sourcing, asset acquisition, and strategic investments
Episode Highlights
✅ Paul shares how Raven Resources combines traditional investment strategy with a forward-leaning, service-first culture.
✅ He discusses the importance of putting people first—from internal teams to potential investees.
✅ The conversation dives into AI’s impact on efficiency and how his team balances tech adoption with thoughtful implementation.
✅ Paul emphasizes leadership through empathy and the value of building consensus during digital transformation.
✅ He shares why giving others a “fast no” in business is just as valuable as a fast yes—and how U.S. resilience is admired globally.
Episode Summary
In this episode, Darnell Perkins sits down with Paul Scribner, CEO of both Raven Resources (Dallas, TX) and General Holdings (Dubai), for a deep-dive into what it means to lead and innovate in today’s investment and asset management landscape.
Paul reveals how his companies put customer service at the center of investing, treating prospective partners with responsiveness and respect. He discusses how post-COVID leadership requires more empathy, and how building internal team culture is just as important as external performance.
They explore the role of technology in their operations—especially AI—and the challenges of modernizing legacy businesses while building buy-in from teams. Paul also offers his candid perspective on slow-moving tech giants, the value of speed in decision-making, and the humility required for long-term leadership.
Notable Questions We Asked
Q: What sets Raven Resources apart in the investment space?
A: Despite being the investor, we treat our counterparts like clients—we lead with responsiveness and respect.
Q: Is your business or your technology the driver?
A: In our case, the business drives the tech, but some of our investees are the reverse.
Q: How do you approach team tech adoption?
A: We lead by building consensus and empathy—people have to drive the process, so they need to be involved.
Q: What’s a unique leadership tool you rely on?
A: Two things: empathy (especially post-COVID), and speed—giving a fast no is better than dragging out decisions.
Q: What advice would you give your younger self?
A: Learn to listen. Even if you’re right, take time to understand before offering your opinion. That’s real leadership.
Chapters
00:00 – Intro
00:36 – Meet Paul Scribner & Raven Resources
01:15 – Customer Service as a Core Investment Value
03:22– Culture-First Leadership
04:10 – Business-Driven Tech vs. Tech-Driven Business
05:16 – Tech Adoption Mindset & Resource Constraints
06:03 – AI’s Role in Saving Time
07:20 – Building Consensus Around Change
08:55 – Empowering Teams Through Technology
10:12 – Leading with Empathy Post-COVID
11:30 – The Power of Fast Business Decisions
13:44 – The CEO's Role in Tough Economic Times
17:04 – Advice for Younger Paul: Listen First
19:12 – Connect with Raven Resources
Links and Resources
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