In this episode, Kim and Chelsea pull back the curtain on what it really takes to create a standout customer experience, whether you’re welcoming people into a physical space or connecting with them virtually.

Chelsea shares stories and lessons from her decade of running Skinterest, her award-winning spa. From scent and lighting to music and layout, she explains how thoughtful details can turn an ordinary space into something unforgettable. Kim offers insight on how these same principles translate to the online world, where intentionality and personal touches matter just as much.

Together, they cover everything from design choices to emotional connection, giving you practical tools and plenty of inspiration to make people feel seen, supported, and impressed.

What to Expect in This Episode:

• How to activate all five senses in your space

• Why customer experience is more than good service

• Real stories from launching and growing a brick and mortar business

• Tips for building rapport, online and in person

• Simple ways to make your space or brand feel more personal

Whether you’re running a spa, coaching over Zoom, or just want to elevate how people experience your brand, this episode is full of ideas to help you stand out in a meaningful way.

Connect with Us: Follow us on Instagram @letsget_2_it Have a question or topic suggestion? Let us know.

Want to connect directly? Reach out to Kim at KimKelty.com or [email protected] Contact Chelsea at [email protected]