Show Information

Episode Number: 96

Date: July 14, 2025

Duration: 34:21

Host Contact Information

Host: Justin Deese

Website: JustinDeese.com

Contact: [email protected]

Guest Contact Information

Guest: Ara Mahdessian

Company: Service Titan

Guest Website: www.ServiceTitan.com

Summary

In this episode of the Freedom Blueprint Podcast, host Justin Deese interviews Ara Mahdessian, co-founder and CEO of Service Titan. They discuss the evolution of Service Titan from its inception to becoming a publicly traded company, the importance of leadership and trust in business, and the necessity of focus and prioritization for growth in the home service industry. Ara shares valuable insights on how to lead a team effectively, the significance of customer success, and offers practical advice for business owners looking to grow their operations.

Takeaways

Service Titan started with a focus on plumbing and expanded based on customer demand.

The journey to becoming a publicly traded company was unexpected but rewarding.

Leadership requires a high degree of trust among team members.

Trust is built on competence, intentions, and commitment.

Focusing on one thing at a time leads to better execution and results.

Customer success drives business growth and retention.

Engagement in critical projects is essential for leaders.

Ambition should be balanced with realistic execution capabilities.

Prioritization is key to achieving business goals.

Using technology like Service Titan can significantly impact business success.

Chapters

00:00 The Journey of Entrepreneurship

00:01 Service Titan's Growth and Industry Impact

02:51 Leadership Lessons Learned

08:36 The Importance of Trust in Leadership

12:55 Prioritization and Bandwidth in Business

18:01 Rapid Fire Questions and Personal Insights

23:52 Advice for Business Growth

Keywords

Service Titan, leadership, home service, business growth, prioritization, customer success, trades, technology, entrepreneurship, trust