In this episode, Kathleen Lee shares her journey from stay-at-home mom and part-time biller to Practice Administrator at Reston ENT. With a background in education and a lifelong passion for creativity, Kathleen brings a unique blend of structure, empathy, and innovation to her leadership. She fosters a culture where collaboration thrives and everyone from staff to patients feels seen and supported. By leading with heart and treating the practice as her own, Kathleen shows how ownership, adaptability, and purpose can transform a team.

Key Takeaways:

• How she went from part-time biller to leading a thriving ENT practice
• Why her background in education shapes her leadership and communication style
• How she leads with ownership, creativity, and a people-first mindset

• 00:00 Introduction
• 02:44 Passion for Art
• 04:05 A Growing Career
• 9:48 A Different Perspective
• 12:16 Understanding the Drive

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There you will also find our other Everyday Heroes episodes, alongside our series Microcap Moments and Bigger. Stronger. Faster., highlighting the people and stories that make the microcap space unique.

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