E41: INDEPENDENT FOR 38 YEARS AND 5 STARS ON GOOGLE - LEARNING FROM THE BEST IN OPTOMETRY The Connected Physician podcast

E41: INDEPENDENT FOR 38 YEARS AND 5 STARS ON GOOGLE - LEARNING FROM THE BEST IN OPTOMETRY

23d ago 23:01

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In this episode of The Connected Physician, host Katharina Juenger welcomes Dr. Robert Layman, an optometrist with over 37 years of clinical and leadership experience, overseeing two successful practices in Michigan. From navigating the rise of digital healthcare to scaling a values-driven team, Dr. Layman shares his blueprint for sustainable growth, operational excellence, and patient-centered care.

In this episode, Katharina and Dr. Layman discuss:

✅From Paper Charts to High-Tech Practices – How technology transformed patient care, workflow, and diagnostics since Dr. Layman launched his practice in 1987.

✅The Power of Culture in Healthcare Teams – Why weekly meetings, annual retreats, and celebrating wins help build a purpose-driven, engaged staff.

✅KPIs that Actually Drive Results – How Dr. Layman tracks patient attendance, fill rates, and provider productivity to boost care quality and team bonuses.

✅Optometry vs. Ophthalmology – The art of co-managing care, knowing when to refer out, and why collaboration—not consolidation—wins patient trust.

✅Staying Energized and Leading by Example – Dr. Layman’s personal longevity habits and why everything, from a clean lobby to a smooth handoff, speaks volumes about care quality.

Dr. Layman also reflects on workforce limitations and why manpower—not demand—is his current growth ceiling. He offers insights into balancing high standards with generational shifts in the workplace and emphasizes the need for strong leadership as healthcare evolves.

Links and Resources:

•Dr. Robert Layman on LinkedIn - https://www.linkedin.com/in/robert-layman-od-aa803014/

This podcast is brought to you by Cade Partners—helping private practices grow. If your practice generates over $10M in revenue and you're seeking capital and support to scale, reach out at https://www.cadepartners.com/connect

Thanks so much for joining us this week. Want to subscribe to The Connected Physician Podcast? Have some feedback you’d like to share? Connect with us on YouTube, iTunes or Spotify and leave us a review!

45 episodes