Episode 282 of The Business Development Podcast, “What AI Can’t Replace in Marketing with Jamie Moffat,” dives deep into the evolution of marketing from its radio roots to today’s AI-driven landscape. Jamie Moffat, a 30-year advertising veteran and digital marketing consultant with LocalIQ, shares his journey from selling vacuum cleaners and radio ads in the 90s to leading data-informed, AI-powered campaigns. He and Kelly unpack how modern technology has transformed how we reach customers—yet reveal that the fundamentals of trust, listening, and human connection remain unchanged.

Together, they explore what truly drives marketing success in 2025: speed of response, meaningful follow-up, and genuine relationships. From understanding the customer journey to using AI tools for smarter lead generation, Jamie shows how technology can amplify—not replace—the human touch. This episode is a reminder that while automation and analytics continue to evolve, it’s still people, not programs, who close deals and build lasting brands.

Key Takeaways:

1. AI can optimize your marketing, but it can’t replace the trust built through human connection.

2. Listening is still the most powerful skill in sales—it never goes out of style.

3. Speed matters. The faster you follow up, the higher your close rate.

4. Marketing is only as strong as the message. Content is still king.

5. Technology evolves, but relationships remain the foundation of every great business.

6. The customer journey starts with a trigger event—know it, and meet them there.

7. Missed calls mean missed opportunities. Always answer or call back fast.

8. Data helps guide your strategy, but emotion drives the decision to buy.

9. Authentic, human communication outperforms AI-generated content every time.

10. The future of marketing isn’t replacing people—it’s empowering them to connect better.

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