Summary Larry Shack from the Greater Toronto Airport Authority discusses the Lyft (Long-Term Investment in Facilities and Terminals) program and the airport's plans for growth and modernization. He highlights the increase in traveler demand and the need for infrastructure expansion to accommodate the projected growth. Larry also emphasizes the airport's commitment to sustainability and achieving net-zero greenhouse gas emissions. He mentions the use of autonomous vehicles and technology to improve safety and efficiency. The challenges faced by the airport include labor capacity and maintaining a high level of safety. Larry shares his insights on data-driven decision-making and the importance of expecting the unexpected in the aviation industry. Takeaways The Greater Toronto Airport Authority is implementing the Lyft program to invest in long-term facilities and terminals to accommodate the projected growth in traveler demand. The airport is committed to achieving net-zero greenhouse gas emissions and is exploring innovative solutions such as hydrogen fueling stations and electrification of assets. Autonomous vehicles and technology play a significant role in improving safety and efficiency in airport operations. Challenges faced by the airport include labor capacity and maintaining a high level of safety, which are addressed through data-driven decision-making and collaboration with industry partners. Expecting the unexpected is crucial in the aviation industry, and a focus on exceptional customer service and safety is essential for success. Chapters 00:00 Introduction and Overview of the Lyft Program 11:31 Discussion on Growth and Sustainability 20:07 Challenges Faced by the Airport: Labor Capacity and Safety 25:06 Data-Driven Decision-Making and Collaboration in the Aviation Industry