Host - Rory Holland - cstmr.com - Linkedin: CSTMR

Interviewed - Jason Henrichs, Alloy Labs - LinkedIn: Alloy Labs

Book Recommendation: Team of Rivals by Doris Kearns Goodwin

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In This Episode

Join us for Episode 30 where host Rory Holland sits down with Jason Henrichs, CEO at Alloy Labs and co-host of the #1 global fintech podcast, Breaking Banks. They dive into Jason's journey, from co-founding Perk Street, an early concept of Banking as a Service (BaaS), to leading community bank innovation at Alloy Labs.

They explore the critical role of trust in building financial brands, especially in today's environment. Jason offers frank insights on why many community banks are facing a crisis of identity and brand, as well as how collaboration—like Abraham Lincoln's "Team of Rivals" approach—is key to making the pie bigger. This is a must-listen for anyone curious about the human motivations shaping the future of financial services.

Key Takeaways

• The BaaS Origin Story: The early Banking as a Service model (like Perk Street) was driven by a deposit arbitrage to help community banks gather deposits, not just a Dodd-Frank interchange arbitrage.
• Trust as a Deliverable: Building trust requires real value and delivering on promises. Customers will choose you if you put "meat on the bone" of their expectations.
• The Anti-Wall Street Brand: In the wake of the 2008 financial crisis, brands could be built on an "anti Wall Street" sentiment, resonating with consumers looking to "take back Main Street".
• The Community Bank Challenge: Many community banks and credit unions will likely "die" if they don't find a real problem to solve and a unique selling proposition that customers truly value.
• Deposit Erosion: The consumer deposit base for community banks is aging, and the money of younger consumers is already fragmented across various platforms (like Amazon or pre-funded deposit intermediators).
• Competing with Scale: Smaller banks struggle to compete with large banks that are now tech-driven (like Chase) and startups (like Chime) that have raised billions in capital.
• A Portfolio of Bets: Alloy Labs helps banks thrive by focusing on a portfolio of strategic bets—ranging from high-flying problems (like payments via Rebolt) to more mundane necessities (like AI adoption via the AI Action Center).
• Beyond the Center of Money: Innovation should focus on the "edge of money," recognizing that money is a means to an end (e.g., getting a loan to open a new business location, not for the sake of the loan itself).
• The Power of Cooperation: The cooperative model (like Land O'Lakes in the dairy industry) can serve as a blueprint for how community banks can collaborate to survive and thrive.
• Lincoln's Leadership Lesson: Leaders should follow the "Team of Rivals" philosophy to bring forward diverse thought and solve big problems together, rather than protecting their existing "share of the pie".
• From Desperation to Inspiration: Jason's decision to found Alloy Labs was motivated by the frustration of seeing bankers who were "so f***ed" if they didn't take ownership of their future, leading to the creation of what he jokes is a "giant therapy session" for bank CEOs

Chapters

00:00 EP30 - Teaser

00:37 Introduction

01:56 Interview Starts - Upbringing, a Gift, and Running

08:43 Founding Perk Street and the Birth of Banking as a Service

13:05 Building Trust in Financial Services

15:39 Rory Holland Commentary

16:03 Resume Interview

16:42 How Financial Brands Are Dealing with Consumer Distrust

18:41 Alloy Labs: Innovating for Community Banks

22:59 How Alloy Labs Evaluates Fintech Partners

29:25 Telling the Ugly Truth to Community Bankers

32:57 Rory Holland Commentary

33:19 Resume Interview

35:14 What Problems Does Jason Think Are Worth Solving

38:59 The Challenge of Differentiating as a Community FI

44:03 The Market Is Shifting Under the Feet of Community Bankers

48:10 Lessons from History: Leadership and Trust

50:46 Rory Holland Commentary

51:10 Resume Interview

51:50 The Intersection of Entrepreneurship and Stewardship

56:20 Abraham Lincoln as Head of People

01:00:48 Wisdom from Jason's Current Season of Life

01:03:03 Outro