Todd Juneau and Kelly McGuire explore why 79% of shoppers abandon their carts due to delivery options, how Gen Z's social shopping is challenging Amazon's dominance, and whether brands can ever match the authenticity of influencers.

This episode reveals what's driving consumer behavior and where marketers should focus e-Commerce efforts in 2025.

Perfect for brand managers and anyone trying to understand how people really shop online.

Chapters:

• 00:00:00 - Welcome to Contrary to Popular Opinion
• 00:01:21 - DHL e-commerce trends report
• 00:01:55 - Weekly online shopping and mobile usage
• 00:02:17 - Why 79% of shoppers abandon carts over delivery options
• 00:02:57 - The psychology of impulse buying and "wants vs. needs"
• 00:05:08 - Questioning if shipping options now override product price
• 00:06:40 - How Amazon trained consumers to expect fast, free shipping
• 00:08:39 - The psychological preference for "free shipping" built into the price
• 00:10:10 - Generational shopping differences and the rise of Gen Z
• 00:11:13 - Is Amazon's dominance threatened by social shopping platforms?
• 00:12:00 - The role of social media in product discovery
• 00:14:10 - Amazon's predictive shipping algorithm
• 00:15:39 - Can brands be as influential as creators on social media?
• 00:16:59 - The argument for creator-driven commerce based on authenticity
• 00:19:02 - The challenge of creator credibility when paid by brands
• 00:24:40 - Why social commerce is the most opportunistic area right now
• 00:25:47 - How AI could "break and change everything"
• 00:26:23 - The importance of proactively controlling your brand's destiny

• Kelly Maguire on LinkedIn
• Todd Juneau on LinkedIn
• Vuja Dé Digital