Sweating the small stuff isn’t optional, it’s essential. In this episode, we break down why the little things in your business are the biggest difference makers when it comes to client retention, reputation, and referrals.

From onboarding to email sequences, from lavender towels to the tone of your client calls—we’re unpacking how the micro details set the standard for your brand. We share real stories from our own companies (and even a luxury cruise and boutique shopping trip) that prove how intentionality in the small things builds trust and creates loyalty you can’t buy.

Highlights

02:00 How it feels when the “small stuff” is skipped from the customer's point of view.

05:15 What we can all learn from a Ritz cruise experience that will turn on referrals.

08:00 The power of a great onboarding experience (and its importance for retention.)

11:30 The larger the ticket, the more the details matter.

18:00 Systems to have in place to make sure your team can provide the highest level of service.

20:15 Details are brand (reputation) builders.

Resources

Stop guessing if you’re ready to scale - take the assessment!

Schedule Your Free Strategy Call with Trustedpreneurs HERE

Get 5 Key Strategies to Balance High Impact Leadership & Personal Fulfillment HERE

Watch on YouTube HERE

Follow

Trustedpreneurs IG: @trustedpreneurs_llc

David IG: @davidjriccitx

David on LinkedIn

Madeline IG: @themadelinericci

Madeline on LinkedIn