Are you trying to make your business more efficient with AI? There's one area of your business that you CANNOT outsource if you want to be in business 10 years from now!

We’re tackling one of the biggest challenges every business owner is facing right now: how to embrace technology without losing the human touch that keeps clients loyal for life. We share a story about our first business banker, Bill, and how his simple personal connection created trust and loyalty that no machine could replace. We also discuss the risk of over-automating your business, why a quick personal video or phone call can separate you from the noise, and how companies like Apple and Chick-fil-A weave intentional human moments into tech-driven systems. Whether you run a brick-and-mortar or an online business, you’ll walk away with powerful reminders of how to build loyalty, keep clients for years, and stand out in a world that’s moving faster than ever.

00:00 What AI CAN’T do for your business.

04:15 How to set yourself apart in 2025 and beyond.

07:30 What companies like Apple have done to create successful personalized experiences.

10:45 Ways to maintain personal connections as an online business.

13:15 How can we balance optimizing technology and keeping a personal touch?

17:30 The role critical thinking plays in having a thriving and adaptive business.

19:00 How to have a competitive advantage in today’s world of AI.

Resources

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