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Empathy Meets Efficiency with April Thomas
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On this episode of Quality Time with MoreSteam, April Thomas joins the show. Most Lean Six Sigma professionals didn't start their careers as hospice social workers. April did.
April is a Lean Six Sigma Black Belt whose mission is to be an advocate, a catalyst, and a coach for transformational change. Being a hospice social worker taught her about empathy and helping people through difficult transitions. Those skills transfer directly to April’s work in continuous improvement and organizational change.
During her conversation with host Dan Swartwout, April explains her grief-informed approach to change management and how leaders can support teams through major workplace changes. April also discusses why psychological safety affects data quality and how to recognize change fatigue before it becomes a problem.
Also, April recently got her motorcycle license. Does riding a motorcycle apply to continuous improvement? You know it! This episode is perfect for both business leaders and cool riders.
In this episode, you will hear about:
:57 - From hospice social worker to Lean Six Sigma Black Belt
4:56 - Learning to ride a motorcycle
6:53 - How riding a motorcycle applies to continuous improvement
10:16 - Looking at resistance and change through the lens of grief and loss
12:29 - Continuous improvement, change fatigue, and employee wellbeing
14:54 - Leadership and empathy
17:58 - Psychological safety and continuous improvement
20:34 - Being an advocate, a catalyst, and a coach for transformational change
Additional Resources:
April's PSA from MADD Mid-Atlantic
The Kaytlyn Madison Thomas Memorial Foundation
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