In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Scott Delmarr, President of Congress Billing, to explore how substance use and behavioral health providers can take back control of their revenue cycle. With a background in forensic accounting and a deep understanding of the behavioral health landscape, Scott shares his journey from helping grow his ex-wife’s billing company to becoming the go-to consultant for multi-location providers transitioning from outsourced to in-house billing.

Scott discusses the importance of diversifying your workforce, mindset when building high-performing teams (onshore and offshore), and why he believes treatment centers need more transparency and autonomy. He also discusses how he's leveraging tools like Power BI and payer automations to increase visibility and reduce denial rates for his clients.

If you're a behavioral health provider who feels "stuck" with your outsourced billing company—or if you’re curious about the economics, risk, and ROI of bringing billing in-house—this episode is a must-listen.

Learn more about Congress Billing: https://www.congressbilling.com/

Sponsored by 4D Global, empowering medical billing companies through offshore staffing and technology.