In this episode of the Friction-less Workshop Podcast, automotive trainer and coach Andrew Uglow dives into the nuances of balancing management practices with technician resourcefulness to achieve optimal performance. Hosted by Anthony Perl, the discussion explores strategies for fostering trust, effective staff retention, and achieving a harmonious workplace where productivity and employee satisfaction thrive. Andrew highlights the importance of balancing a people-centric philosophy with a money-centric outlook, the significance of measuring staff turnover costs, and the impact of trust and motivation in technician engagement. He also discusses the necessity of having an appropriate reward system and measuring various performance metrics to maintain a frictionless environment.

Andrew has a variety of free downloads and tools you can grab.

Discover if your workshop is Retention Worthy© here or visit his website, https://www.solutionsculture.com where the focus is on bringing reliable profitability to automotive workshop owners and workshop management through the Retention, Engagement and Development of their Technical Professionals.

This podcast was produced by 'Podcasts Done for You' https://commtogether.com.au .