On this episode of The Smart IT Podcast, I welcomed Crystal Gallo to the show.

She is the founder of Innerhive, whose mission is to end caregiver burnout. The solution was born from her personal experience navigating the overwhelming and emotional journey of caring for loved ones with medical issues.

🔷 From Frustration to Action: Putting Tech to Work to Help People

We discussed the challenges faced by caregivers. Many people don’t even recognize themselves as caregivers, despite the fact they are taking on emotional, logistical, medical, and financial responsibilities. Crystal emphasized that caregiving is often invisible and stigmatized, especially in workplace settings. She talked about the need for collaboration, community engagement, and the emotional aspects of caregiving.

She walked through the everyday chaos of trying to coordinate care, manage medical information, and communicate with family members. Crystal explained how Innerhive was designed to serve as a second brain for caregivers, using smart technology to:

🔹 Record and transcribe medical visits

🔹 Extract action items and follow-ups

🔹 Organize information across appointments, medications, and providers

🔹 Centralize community of support

She highlighted how technology could be leveraged to make information digestible, shareable, and emotionally supportive, rather than overwhelming.

We discussed the massive scale of the caregiving problem, with millions entering caregiver roles due to aging populations.

Crystal called for a cultural and systemic shift, much like society previously embraced childcare support for working parents, to now include elder care.

Innerhive has turned the painful experience of some many caregivers into a meaningful solution to support real people's needs.

🔑 Key Takeaways

🔹Real-world problems inspire innovative solutions

🔹Caregivers face significant challenges and burnout

🔹Communication and collaboration is key in caregiving situations

🔹The healthcare system has systemic issues that need addressing

🔹Building a supportive community is essential for caregivers

🔹Emotional support is crucial for caregivers' well-being

🔹Innerhive aims to simplify caregiving through providing a second brain

#SmartIT #innerhive #caregiving #technology #healthcare #communitysupport #innovation #caregiverchallenges #emotionalsupport #Innerhive #peoplecentricity #peoplecentricinnovation

Production | Brilliant Beam Media, Syya Yasotornrat

Show notes:

🔹Link to this episode: https://youtu.be/MIRgxdO4IvM

🔹Crystal on LinkedIn: https://www.linkedin.com/in/crystal-gallo/

🔹Innerhive Website: https://www.innerhive.com/

🔹Innerhive LinkedIn Page: https://www.linkedin.com/company/innerhive/

🔹Try out Innerhive today. Use Promo Code for 3 months of premium access: BuildYourHive

🔹The Smart IT Podcast YouTube Channel: https://www.youtube.com/@thesmartitpodcast

🔹Captivate Website for all episodes: https://the-smart-it-podcast.captivate.fm/