In our second episode of Delivery Prophets: Tech Smart, we’re joined by Bala Subramaniam is the Founder of Bites, the AI-first restaurant marketplace built for POS providers and restaurants to reach diners directly across AI search.

Drawing on his experience at Instacart and Amazon, Bala exposes how aggregator apps took control during the chaos of COVID, driving up costs for both restaurants and families. But change is on the horizon – Bala reveals how AI, decentralisation, and empowered POS systems could give restaurants back their customers and their profits.

In this episode, we discuss:

• Post-pandemic power shifting from restaurants to aggregators
• How delivery tech is rapidly evolving and reshaping restaurant operations
• Current app models remain costly, inefficient and outdated
• AI poised to democratise ordering and streamline delivery
• Decentralised, POS-connected networks replacing traditional aggregators

Bala Subramaniam on LinkedIn

Bites

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