What if the most important performance metric at work wasn’t on a spreadsheet — but in the mirror?

In this episode, Great Mondays host Josh Levine sits down with Claude Silver, the one and only Chief Heart Officer at VaynerX, to unpack what it really means to lead with heart — and why emotional intelligence is no longer “soft.” Claude shares the origin story behind her unique role, how she scaled empathy across a 2,000-person company, and why self-awareness, bravery, and emotional efficiency are the new KPIs.

You’ll also get a preview of her upcoming book, Be Yourself at Work, which offers a roadmap for anyone ready to bring their full, unfiltered self to the workplace — and help others do the same.

What You’ll Learn:

• Why empathy isn’t just a feeling — it’s a business practice
• The real ROI of emotional intelligence at work
• How Claude helped build a people-first culture that drives performance
• What the “three E’s” are and how to apply them in your own team
• Why being yourself isn’t permission to be unregulated — and what to do instead

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Watch Great Mondays Radio episodes on YouTube. Want to learn more about Josh's work at Great Mondays? Check out his website at https://www.greatmondays.com/.