In this episode of Loan Officer Team Training, I’m joined by Mike Hajjar to explore the power of educating clients and how it can transform your business. Mike shares his insights on why taking the time to educate clients about the loan process not only builds trust but also empowers them to make informed decisions. We’ll discuss practical strategies for clear communication, simplifying complex topics, and creating a better client experience. Whether you’re a loan officer or in any client-facing role, this episode will inspire you to embrace education as a key tool for building stronger relationships and achieving long-term success.

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Show Highlights:

00:00 - Introduction

01:30 - Mike’s Business

05:25 - #1 Purchase Branch

07:40 - What the Heck is a HECM Loan?

13:40 - The Power of Educating Clients

17:25 - Overcoming Imposter Syndrome

21:40 - Become a Student

31:40 - Setting up Systems for Success

34:15 - Same Way Every Time SWET

35:40 - LoanTeamTraining.com