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Moving beyond a ‘member’ experience
Manage episode 515051627 series 3333465
ASIC has been cracking down on how super funds communicate with their members, saying trustees should be treating members more like customers.
MLC chief customer officer Renee Howie joins the Financial Standard podcast to discuss the changing nature of how funds interact with their members as expectations change.
171 episodes
Manage episode 515051627 series 3333465
ASIC has been cracking down on how super funds communicate with their members, saying trustees should be treating members more like customers.
MLC chief customer officer Renee Howie joins the Financial Standard podcast to discuss the changing nature of how funds interact with their members as expectations change.
171 episodes
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