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How Retail Will Change from 2021 & Moving Forward - Scott Lachut
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Welcome to the seventh episode in the first series of our eCommerce Growth Show USA!
In this episode Scott Emmons and Carlos Monteiro sat down with Scott Lachut who's the Partner and President of Research and Strategy at Psfk
Scott Lachut shared how retailers in North America have transformed their ways of doing business, the role of Customer Experience, and what Customer Experience really means from 2021 and moving forward
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