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From Aurora to PlanetScale: Intercom’s Database Evolution with Brian Scanlan
Manage episode 507086063 series 2937944
Content provided by Corey Quinn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Quinn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Brian Scanlan, Senior Principal Engineer at Intercom, the company building Fin.ai, joins Corey Quinn on Screaming in the Cloud to discuss Intercom’s move from AWS Aurora to PlanetScale’s managed Vitess after years of scaling challenges with their Ruby on Rails monolith. He explains how 13 Aurora clusters created operational pain and why PlanetScale’s white-glove, partnership-driven model won out over Amazon’s building-block approach.
The discussion also covers Intercom’s volunteer-based on-call system, their pivot to AI agents after ChatGPT’s launch, concerns about the shrinking pipeline of systems engineers, and how companies like PlanetScale and Snowflake are outpacing AWS by delivering superior user experiences.
About Brian: Brian is an engineer based in Intercom’s Dublin office. He fixes problems, builds things, and grows people.
Show Highlights
(01:34) The Digital Clippy Rant
(2:16) The Good Chatbot vs. Bad Chatbot
(03:51) The AI Chatbot Revolution
(04:33) Unexpected Consequences of Good Chatbots
(05:42) AI Support vs. Human Support
(05:59) The Alexa Problem and Feature Discoverability
(19:03) Amazon's Struggles Moving Up the Stack
(26:55) The Unix Networking Society Origins
(34:43) The Global On-Call Challenge
(42:09) LinkedIn: The World's Largest Porn Site
Links
Intercom: intercom.com
Brian on LinkedIn: https://www.linkedin.com/in/scanlanb/
Brian on Bluesky: https://bsky.app/profile/bscanlan.bsky.social
Sponsor
Wiz - Listen to Crying Out Cloud: wiz.io/crying-out-cloud
655 episodes
Share
Manage episode 507086063 series 2937944
Content provided by Corey Quinn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Corey Quinn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Brian Scanlan, Senior Principal Engineer at Intercom, the company building Fin.ai, joins Corey Quinn on Screaming in the Cloud to discuss Intercom’s move from AWS Aurora to PlanetScale’s managed Vitess after years of scaling challenges with their Ruby on Rails monolith. He explains how 13 Aurora clusters created operational pain and why PlanetScale’s white-glove, partnership-driven model won out over Amazon’s building-block approach.
The discussion also covers Intercom’s volunteer-based on-call system, their pivot to AI agents after ChatGPT’s launch, concerns about the shrinking pipeline of systems engineers, and how companies like PlanetScale and Snowflake are outpacing AWS by delivering superior user experiences.
About Brian: Brian is an engineer based in Intercom’s Dublin office. He fixes problems, builds things, and grows people.
Show Highlights
(01:34) The Digital Clippy Rant
(2:16) The Good Chatbot vs. Bad Chatbot
(03:51) The AI Chatbot Revolution
(04:33) Unexpected Consequences of Good Chatbots
(05:42) AI Support vs. Human Support
(05:59) The Alexa Problem and Feature Discoverability
(19:03) Amazon's Struggles Moving Up the Stack
(26:55) The Unix Networking Society Origins
(34:43) The Global On-Call Challenge
(42:09) LinkedIn: The World's Largest Porn Site
Links
Intercom: intercom.com
Brian on LinkedIn: https://www.linkedin.com/in/scanlanb/
Brian on Bluesky: https://bsky.app/profile/bscanlan.bsky.social
Sponsor
Wiz - Listen to Crying Out Cloud: wiz.io/crying-out-cloud
655 episodes
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Similar to Screaming in the Cloud
Python Bytes is a weekly podcast hosted by Michael Kennedy and Brian Okken. The show is a short discussion on the headlines and noteworthy news in the Python, developer, and data science space.
…
continue reading
An open show powered by community LINUX Unplugged takes the best attributes of open collaboration and turns it into a weekly show about Linux.
…
continue reading
"web3 with a16z" is a show about the next generation of the internet, and about how builders and users — whether artists, coders, creators, developers, companies, organizations, or communities — now have the ability to not just "read" (web1) + "write" (web2) but "own" (web3) pieces of the internet, unlocking a new wave of creativity and entrepreneurship. Brought to you by a16z crypto, this show is the definitive resource for understanding and going deeper on all things crypto and web3. From ...
…
continue reading
Software's best weekly news brief, deep technical interviews & talk show.
…
continue reading
Technical interviews about software topics.
…
continue reading
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Epicenter - Learn about Crypto, Blockchain, Ethereum, Bitcoin and Distributed Technologies
Epicenter Media Ltd.
1k652
Epicenter brings you in-depth conversations about the technical, economic and social implications of cryptocurrencies and blockchain technologies. Every week, we interview business leaders, engineers academics and entrepreneurs, and bring you a diverse spectrum of opinions and points of view. Epicenter is hosted by Sebastien Couture, Brian Fabian Crain, Friederike Ernst, Meher Roy and Felix Lutsch. Since 2014, our episodes have been downloaded over 8 million times.
…
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