https://www.FutureOfRisk.com/

Generative AI is transforming business at an unprecedented pace, but are organizations seeing real value from this rapid adoption? In the debut episode of Zurich North America’s Future of Risk AI miniseries, host Justin Hicks speaks with Kristen Bessette, Chief Data Officer at Zurich, and Anthony Meyers, Managing Director of Data and AI Strategy at Aon, about the practical benefits and pitfalls of integrating artificial intelligence into business.

The conversation highlights that while AI adoption is accelerating across industries, success relies on understanding its limitations, aligning technology with business strategy, and embracing change. Real-world examples show how AI is already streamlining workflows, enhancing decision-making and improving customer interactions, but achieving true return on investment requires incremental progress, strong governance and ongoing learning.

Business leaders are encouraged to start small, experiment and include cross-functional teams in their AI journey. Ultimately, AI is not a magic wand—but when implemented thoughtfully, it can empower organizations to navigate disruption and unlock new opportunities for growth.

Record date: 9/25/25

Air date: 10/22/25

In this miniseries, other episodes include:

11/5/25: Five ways everyone can benefit from AI today

11/19/25: Dark side of AI

12/3/25: What’s next in AI?