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What’s the best strategy when faced when an annoying refund request?

Notes from Chris

Episode 3080

Refunds are part of running a business, but what happens when a customer wants their money back for a reason you don’t agree with? That’s what Michael from San Diego is dealing with. He runs an online store and gets the occasional refund request that doesn’t follow his policy—like a customer trying to return a well-used item.

He doesn’t want to encourage bad behavior, but he also doesn’t want to damage his brand’s reputation. So, how do you handle tricky refund requests the right way? Let’s break down the best strategies for standing your ground while keeping things professional—and when it’s best to just give the refund and move on.

“Hey Chris, this is Michael from Anaheim. I run an online store selling premium home office accessories, and I’ve been getting more refund requests lately. Most of them are fine, but every now and then, I get one that doesn’t follow my refund policy—like someone wanting a full refund on a product they clearly used for months. I don’t want to damage my reputation by refusing refunds, but I also don’t want to encourage people to take advantage of me. What’s the best way to handle refund requests when I don’t agree with them?”

Listen to today’s episode to learn more…

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SEE ALSO:

• Catholic Designer Creates Stylish Apparel Line: What shall it profit a man to gain the whole world but not sell any t-shirts? This designer cast his bread upon the waters and ended up with a profitable fashion line.
• Seattle Couple Creates New “Income LiveStream”: When a married couple runs into logistical problems at their wedding, it leads to an innovative service that other engaged couples need during the pandemic.
• Role-Playing Pastor Rolls The Dice On $2800/Month Hustle: Listener success story! This Presbyterian minister turns to his lifelong interest in role-playing games to set up a sustainable second income source.

Inspiration is good; inspiration combined with action is better. Now get back to work!

Yours in the revolution,

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