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Why the ACCC is suing Microsoft

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Manage episode 516156898 series 2507494
Content provided by [email protected] and Solstice Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] and Solstice Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Tech giants have invested billions into AI – and are looking for ways to get a return.

So when Microsoft offered its customers its new AI function “co-pilot” recently, it told them they’d need to pay a higher price for their subscription – or cancel. AI was now part of the deal, whether they wanted it or not.

Except it wasn't. Now, the ACCC is suing Microsoft – alleging they intentionally misled customers to make them believe they had to pay more. It’s part of a bigger campaign to crack down on big tech’s subscription tactics.

So can the regulator take on a 6 trillion dollar company and win?

Today, principle of Good Company Law Hannah Marshall on the ACCC’s David and Goliath battle to make Microsoft pay – and what needs to change to protect customers from tricky price hikes.

If you enjoy 7am, the best way you can support us is by making a contribution at 7ampodcast.com.au/support.

Socials: Stay in touch with us on Instagram

Guest: Principle of Good Company Law Hannah Marshall

See omnystudio.com/listener for privacy information.

  continue reading

1818 episodes

Artwork

Why the ACCC is suing Microsoft

7am

895 subscribers

published

iconShare
 
Manage episode 516156898 series 2507494
Content provided by [email protected] and Solstice Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] and Solstice Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Tech giants have invested billions into AI – and are looking for ways to get a return.

So when Microsoft offered its customers its new AI function “co-pilot” recently, it told them they’d need to pay a higher price for their subscription – or cancel. AI was now part of the deal, whether they wanted it or not.

Except it wasn't. Now, the ACCC is suing Microsoft – alleging they intentionally misled customers to make them believe they had to pay more. It’s part of a bigger campaign to crack down on big tech’s subscription tactics.

So can the regulator take on a 6 trillion dollar company and win?

Today, principle of Good Company Law Hannah Marshall on the ACCC’s David and Goliath battle to make Microsoft pay – and what needs to change to protect customers from tricky price hikes.

If you enjoy 7am, the best way you can support us is by making a contribution at 7ampodcast.com.au/support.

Socials: Stay in touch with us on Instagram

Guest: Principle of Good Company Law Hannah Marshall

See omnystudio.com/listener for privacy information.

  continue reading

1818 episodes

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