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Five star hospitality with Jonathan Raggett from Red Carnation Hotels

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Manage episode 220000023 series 2390230
Content provided by Gabrielle Kirby and WE ARE Spectacular. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gabrielle Kirby and WE ARE Spectacular or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

ABOUT:

This week we've got a masterclass in running a business and keeping both your guests & your team happy as we speak to the Managing Director of Red Carnation Hotels, Jonathan Raggett.

We cover:

  • Attracting people to work in hospitality
  • Needing to understand all aspects of your business & practicing what you preach
  • Online reviews and social media
  • Customer service basics & going the extra mile
  • Keeping your teams happy & with you for longer
  • Being a great leader & keeping up with the latest thinking

JONATHAN RAGGETT:

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 18 award-winning luxury boutique hotels and a country inn which RCH now operates.

In November 2009, Jonathan was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards. In 2012 he was included in the Caterer and Hotelkeeper's Top 100 – The most powerful people in hospitality and listed at Number 8 in the Top 10 Hoteliers. Jonathan is a Trustee for the industry's benevolent fund, Hospitality Action and a former Chairman of the Master Innholders.

RCH pride themselves on offering outstanding levels of comfort and an exceptional guest experience. In recent years hotels within the collection have received a number of prestigious awards from various professional bodies. In 2016 the company was listed 3rd on The Sunday Times Best 100 Companies to Work For list and in 2018 was voted Number 2 in the Top 20 Hotel Brand in the World in Travel + Leisure 'World's Best' Awards.

LINKS:

Celebrity Service by Geoff Ramm

https://www.amazon.co.uk/Celebrity-Service-Geoff-Ramm/dp/1912300184

How to Be Brilliant by Michael Heppell

https://www.amazon.co.uk/How-Be-Brilliant-4th-edn/dp/1292065206

Setting the Table by Danny Meyer

https://www.amazon.co.uk/Setting-Table-Lessons-inspirations-entrepreneurs/dp/0462099253

FOLLOW US: ⠀ ⠀ ⠀ Mark / WE ARE Spectacular⠀

https://twitter.com/spectacularmark https://twitter.com/spectacularchat https://www.instagram.com/spectacularmark/ https://www.linkedin.com/in/markmcculloch/

Jonathan / Red Carnation Hotels

https://twitter.com/J_Raggett

www.redcarnation.com

https://www.instagram.com/redcarnationhotels/?hl=en

https://www.facebook.com/redcarnationhotels

https://twitter.com/red_carnation

Do you want to be on the next Spectacular Marketing Podcast? Email [email protected]

  continue reading

57 episodes

Artwork
iconShare
 
Manage episode 220000023 series 2390230
Content provided by Gabrielle Kirby and WE ARE Spectacular. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Gabrielle Kirby and WE ARE Spectacular or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

ABOUT:

This week we've got a masterclass in running a business and keeping both your guests & your team happy as we speak to the Managing Director of Red Carnation Hotels, Jonathan Raggett.

We cover:

  • Attracting people to work in hospitality
  • Needing to understand all aspects of your business & practicing what you preach
  • Online reviews and social media
  • Customer service basics & going the extra mile
  • Keeping your teams happy & with you for longer
  • Being a great leader & keeping up with the latest thinking

JONATHAN RAGGETT:

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 18 award-winning luxury boutique hotels and a country inn which RCH now operates.

In November 2009, Jonathan was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards. In 2012 he was included in the Caterer and Hotelkeeper's Top 100 – The most powerful people in hospitality and listed at Number 8 in the Top 10 Hoteliers. Jonathan is a Trustee for the industry's benevolent fund, Hospitality Action and a former Chairman of the Master Innholders.

RCH pride themselves on offering outstanding levels of comfort and an exceptional guest experience. In recent years hotels within the collection have received a number of prestigious awards from various professional bodies. In 2016 the company was listed 3rd on The Sunday Times Best 100 Companies to Work For list and in 2018 was voted Number 2 in the Top 20 Hotel Brand in the World in Travel + Leisure 'World's Best' Awards.

LINKS:

Celebrity Service by Geoff Ramm

https://www.amazon.co.uk/Celebrity-Service-Geoff-Ramm/dp/1912300184

How to Be Brilliant by Michael Heppell

https://www.amazon.co.uk/How-Be-Brilliant-4th-edn/dp/1292065206

Setting the Table by Danny Meyer

https://www.amazon.co.uk/Setting-Table-Lessons-inspirations-entrepreneurs/dp/0462099253

FOLLOW US: ⠀ ⠀ ⠀ Mark / WE ARE Spectacular⠀

https://twitter.com/spectacularmark https://twitter.com/spectacularchat https://www.instagram.com/spectacularmark/ https://www.linkedin.com/in/markmcculloch/

Jonathan / Red Carnation Hotels

https://twitter.com/J_Raggett

www.redcarnation.com

https://www.instagram.com/redcarnationhotels/?hl=en

https://www.facebook.com/redcarnationhotels

https://twitter.com/red_carnation

Do you want to be on the next Spectacular Marketing Podcast? Email [email protected]

  continue reading

57 episodes

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