In the past, we used to test networks, not user experience. What really matters today, however, is user experience, and that requires a different approach to testing. Network tests may fail to uncover problems with user experience.

I spoke with Irina Cotanis, an Independent Technical Consultant I have known for a long time, while she was at Infovista, about how user experience testing is evolving to cover both human and non-human users, as well as a wider range of applications and services that must coexist on the network and have diverse requirements. All this has to be done in networks that are more complex and dynamic. How can we meet the higher bar ahead of us with tight resources? How does AI and automation help?

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