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Making the Hotel Check-in Experience Not Sucky with Bryan Clayton
Manage episode 293007566 series 2838471
If you like the show, please leave a review on Apple Podcasts!
Nuggets:
- Startups like Uber and GreenPal succeeded by giving the common person a top-tier experience
Action Steps:
- Get a job as a concierge in a luxury hotel and note the ingredients essential to a smooth, positive and remarkable check in experience
- Discover ways to automate the most remarkable check in experiences. You could implement an app that senses location, includes pre recorded audio and video content, and tightly coordinates concierge behaviors.
- Partner with some mid range hotels, get paid as a consultant while testing your idea within their ecosystem. Sell them on the fact that customer satisfaction can dramatically be increased with lower wait times: a 5 minute wait to check-in lowers guest satisfaction by 50%
- Create a metric like lowering check-in times just 30 seconds and raising customer satisfaction to five stars
Links:
Bryan Clayton is CEO and cofounder of GreenPal an online marketplace that connects homeowners with local lawn care professionals.
Love a part of the show? Did we get something completely wrong? Let us know at [email protected].
đď¸ Podcast hosting provided by Transistor. Want to start your own podcast? Get 15% off your first year by going to transistor.fm/run
105 episodes
Manage episode 293007566 series 2838471
If you like the show, please leave a review on Apple Podcasts!
Nuggets:
- Startups like Uber and GreenPal succeeded by giving the common person a top-tier experience
Action Steps:
- Get a job as a concierge in a luxury hotel and note the ingredients essential to a smooth, positive and remarkable check in experience
- Discover ways to automate the most remarkable check in experiences. You could implement an app that senses location, includes pre recorded audio and video content, and tightly coordinates concierge behaviors.
- Partner with some mid range hotels, get paid as a consultant while testing your idea within their ecosystem. Sell them on the fact that customer satisfaction can dramatically be increased with lower wait times: a 5 minute wait to check-in lowers guest satisfaction by 50%
- Create a metric like lowering check-in times just 30 seconds and raising customer satisfaction to five stars
Links:
Bryan Clayton is CEO and cofounder of GreenPal an online marketplace that connects homeowners with local lawn care professionals.
Love a part of the show? Did we get something completely wrong? Let us know at [email protected].
đď¸ Podcast hosting provided by Transistor. Want to start your own podcast? Get 15% off your first year by going to transistor.fm/run
105 episodes
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