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The delivery of a premium client experience is not a set and forget process - it’s something that takes continuous work.

While I’ve personally learnt a lot about the client journey throughout the years, I still ensure that I’m putting energy into refining my approach day by day.

Someone who shares this ethos of putting the client front and centre is Marcus Syversten, a soul-led interior designer and dear client of mine.

Marcus’s journey to becoming a well-respected interior designer wasn’t linear, which is a story I think that many of us can relate to. Before finding his calling in design, Marcus spent nearly 16 years as a paramedic. After facing some difficult mental health challenges, Marcus shifted direction and began to explore his passion for architecture and design.

Now, with extensive experience in both residential and commercial interiors, his design firm Little Road has become Adelaide’s leading authority on interior design and styling.

I can hand on heart say that my conversation with Marcus is one of my absolute favourites on the podcast, and I know you’ll be incredibly inspired as Marcus shares his insights on delivering exceptional client experiences, maintaining consistency and the importance of building a supportive network.

Marcus shares how his experience as a paramedic honed his communication skills, a critical tool he now uses in his design business. From extracting precise medical histories to ensuring his clients feel heard and supported in their design projects, Marcus’s story underscores the importance of crystal-clear, empathetic communication.

In Marcus’s world, delivering a premium client experience is non-negotiable. For him, it’s about constant refinement, not a set-and-forget strategy. His secret to exceeding clients’ expectations? Continually improving systems and processes within Little Road to ensure things become more and more seamless.

It’s undeniable that building a supportive network is crucial to succeeding as a small business owner. Marcus often draws on the expertise of professionals like bookkeepers, lawyers and mentors. He stresses how outsourcing allowed him to focus on his creative genius, rather than getting bogged down by administrative tasks.

Talking to Marcus was an absolute treat, and I know you’re going to get so many nuggets of gold from his wisdom on creating an experience that keeps clients coming back for more.
LINKS:
Connect with Marcus:

Instagram: @littleroad.studio

Website: http://www.littleroad.com.au/

Episode Website: https://tmsolicitor.com.au/rise-up-in-business-podcast/how-to-deliver-a-premium-client-experience-more-with-marcus-syvertsen

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