Today, Arron Price, COO at FIG, takes over as host and is joined by Jessica Schloemp, DOO at FIG. Jess is here to unpack what makes operations truly tick and how culture, collaboration, and self-awareness shape the way teams show up and succeed.

Jess will share her experience building and leading a 34-person operations team, none of whom came from the insurance world, by focusing less on resumes and more on mindset, adaptability, and heart. From empowering team members to take ownership, to replacing meeting culture with real, solution-focused collaboration, this conversation is packed with insights for leaders looking to build more engaged and effective teams.

We also unpack what it means to lead authentically, how to build true self-awareness, and why being unapologetically yourself is a value worth holding onto at every level of business.

Here’s some of what we discuss in this episode:

🛠️ Building operational teams that solve problems

🧠 Why culture should be intentional, not accidental

🤝 Intentional collaboration vs. meetings: what drives real progress

👥 Embracing authenticity and self-awareness at work

🌱 Hiring for potential, not just resumes

Learn About FIG: https://www.figmarketing.com

800-527-1155