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Content provided by Oliver Banks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Oliver Banks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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338: Making Change Stick for Frontline Retail Teams

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Manage episode 494592184 series 2978503
Content provided by Oliver Banks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Oliver Banks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Change is the only constant in retail, yet driving it through vast, multi-site operations poses unique challenges. In this episode, Oliver Banks sits down with Darren Kay, a veteran retail leader with companies like Debenhams, Poundland and now Hobbycraf, to unpack how to deliver meaningful, sustainable change on the frontline. From aligning dispersed teams and balancing “business as usual” with transformation, to the power of clear communication and two-way dialogue, Darren shares hard-won lessons for embedding change as a daily habit rather than a disruptive project.

Listen to this podcast episode to hear:

  • Learn how clear, honest “why” messaging secures frontline buy-in and bridges the gap between strategy and store-floor action.
  • Understand the role of inclusive, cross-functional teams in overcoming geographic and organisational silos.
  • Explore practical ways to prioritise change initiatives so they nest seamlessly within day-to-day operations.

The show notes are at www.obandco.uk/338.

  continue reading

300 episodes

Artwork
iconShare
 
Manage episode 494592184 series 2978503
Content provided by Oliver Banks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Oliver Banks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Change is the only constant in retail, yet driving it through vast, multi-site operations poses unique challenges. In this episode, Oliver Banks sits down with Darren Kay, a veteran retail leader with companies like Debenhams, Poundland and now Hobbycraf, to unpack how to deliver meaningful, sustainable change on the frontline. From aligning dispersed teams and balancing “business as usual” with transformation, to the power of clear communication and two-way dialogue, Darren shares hard-won lessons for embedding change as a daily habit rather than a disruptive project.

Listen to this podcast episode to hear:

  • Learn how clear, honest “why” messaging secures frontline buy-in and bridges the gap between strategy and store-floor action.
  • Understand the role of inclusive, cross-functional teams in overcoming geographic and organisational silos.
  • Explore practical ways to prioritise change initiatives so they nest seamlessly within day-to-day operations.

The show notes are at www.obandco.uk/338.

  continue reading

300 episodes

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