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395. Adapting to the rise of AI shoppers

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Manage episode 516362938 series 1444795
Content provided by National Retail Federation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Retail Federation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Artificial intelligence is reshaping every corner of the retail landscape, and a new wave of agentic AI shoppers is changing how brands must think about data, experience and customer connection. Debra Langley, partner at CAPTIS Ventures, and Greg Merrill, president at Futura Fragua unpack the rapid rise of AI shopping agents and what this evolution means for the future of retail.

(00:00:00) A new era of retail innovation

(00:05:02) The rise of AI shopping agents

(00:10:08) Explaining AI shoppers to traditional retailers

(00:17:06) The promise and peril of AI

(00:20:00) Why human experience still matters

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

CAPTIS Ventures

Futura Fragua

• Get ready for Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

381: The innovators driving the future of retail

364: How BJ’s Wholesale Club leverages AI to serve its customers

  continue reading

393 episodes

Artwork
iconShare
 
Manage episode 516362938 series 1444795
Content provided by National Retail Federation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Retail Federation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Artificial intelligence is reshaping every corner of the retail landscape, and a new wave of agentic AI shoppers is changing how brands must think about data, experience and customer connection. Debra Langley, partner at CAPTIS Ventures, and Greg Merrill, president at Futura Fragua unpack the rapid rise of AI shopping agents and what this evolution means for the future of retail.

(00:00:00) A new era of retail innovation

(00:05:02) The rise of AI shopping agents

(00:10:08) Explaining AI shoppers to traditional retailers

(00:17:06) The promise and peril of AI

(00:20:00) Why human experience still matters

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

CAPTIS Ventures

Futura Fragua

• Get ready for Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

381: The innovators driving the future of retail

364: How BJ’s Wholesale Club leverages AI to serve its customers

  continue reading

393 episodes

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