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392. How Warby Parker is redefining retail and customer experience

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Manage episode 509283049 series 2416594
Content provided by National Retail Federation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Retail Federation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

From its early beginnings as a digitally native disruptor to becoming a household name in eyewear, Warby Parker has consistently challenged conventions in retail. Sandy Gilsenan, Warby Parker’s chief retail and customer experience officer, explores how the company is reshaping the customer journey and redefining what it means to be an innovative retailer today.

(00:00:00) Gilsenan’s career path to Warby Parker

(00:05:08) The power of omnichannel retail

(00:07:43) Who is the Warby Parker customer?

(00:10:30) Staying innovative and looking ahead

(00:16:20) Harnessing AI to enhance retail

(00:20:30) Advice for the next generation of retailers

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

• Get ready for Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

384: The digital strategy behind Mack Weldon’s growth

353: How customer-facing AI will energize retail’s future

  continue reading

391 episodes

Artwork
iconShare
 
Manage episode 509283049 series 2416594
Content provided by National Retail Federation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by National Retail Federation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

From its early beginnings as a digitally native disruptor to becoming a household name in eyewear, Warby Parker has consistently challenged conventions in retail. Sandy Gilsenan, Warby Parker’s chief retail and customer experience officer, explores how the company is reshaping the customer journey and redefining what it means to be an innovative retailer today.

(00:00:00) Gilsenan’s career path to Warby Parker

(00:05:08) The power of omnichannel retail

(00:07:43) Who is the Warby Parker customer?

(00:10:30) Staying innovative and looking ahead

(00:16:20) Harnessing AI to enhance retail

(00:20:30) Advice for the next generation of retailers

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

• Get ready for Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

384: The digital strategy behind Mack Weldon’s growth

353: How customer-facing AI will energize retail’s future

  continue reading

391 episodes

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