When every minute counts in restoration, getting eyes on the loss fast can make or break a job. In this episode of Restoration Pros Unplugged, Clinton James sits down with James Hatfield, CRO of LiveSwitch, to explore how simple, app-free video links are transforming how restoration companies handle intake, documentation, and customer communication.
James shares how LiveSwitch—originally built for 911 dispatch and live sports—now helps restoration teams see the job before they roll a truck, build instant trust with customers, and cut hours off every claim.
You’ll learn how leading restoration companies are using QR codes for emergency response, live video for better estimates, and recorded walkthroughs for training and accountability—all without downloading an app.
Whether you run a small team or a multi-location operation, this conversation will show you how to:
- Speed up intake calls with “remote eyes on the loss”
- Improve documentation and win more carrier approvals
- Train your team with real-world video examples
- Turn every jobsite into a marketing and retention opportunity
If you want your company to respond faster, look more professional, and build lasting customer trust—this episode is a must-listen.
Learn more about LiveSwitch:
- https://www.liveswitch.com/industry/restoration-services/
- https://www.linkedin.com/company/liveswitch-inc
- https://www.facebook.com/liveswitchinc/
Want to grow your restoration brand and generate more water jobs with expert marketing?
Book a free strategy session with our team at Water Restoration Marketing:
https://www.waterrestorationmarketing.net/schedule