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35: From CUSTOMER SERVICE to COACHING | Two truths and a truth | Brainstorm Buddies | Tool: Turning Complaints into Clarity
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In this episode of Reinventing Church, Derek Sanford talks with Stephen Hay about how churches can shift from customer service to coaching, from keeping people happy to helping them grow. Learn how to spot consumer Christianity, create feedback-rich coaching cultures, and lead with courage instead of comfort. Plus, behind-the-scenes updates on Grace’s Awake the Lake vision and a new Tips & Tools on turning complaints into clarity.
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