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Episode 029: UPDATED! Rebuild:LA - Delay, Deny, Discourage, and Underpay with Joy Chen of the Eaton Fire Survivors' Network
Manage episode 488560388 series 3644493
Five months after the Eaton Fire came charging out of the wildland and destroyed much of the historic city of Altadena, there are still hundreds of families who haven’t been able to return home or start the long process of recovering. This week’s guest says there is a correlation between a family’s insurance carrier, and their ability to recover their lives and rebuild their futures. Joy Chen is a former Deputy Mayor of Los Angeles, and the current CEO of the Multicultural Leadership Institute. But these days, she dedicates much of her time to the organization she co-founded, the Eaton Fire Survivors’ Network, and trying to get the insurance industry to pay out on the hundreds of claims coming from survivors. She believes there is a systematic approach of “delay, deny, discourage and underpay.” She and others in the Eaton Fire Survivors’ Network are pressuring California Insurance Commissioner Ricardo Lara to investigate the claims process and freeze any proposed rate hikes. The details of her group’s mission are detailed in this week’s episode.
Resources:
Chapters
1. Intro (00:00:00)
2. The origin story of the Eaton Fire Survivors' Network (00:02:21)
3. Finding the right platform (00:06:00)
4. Recovery = what insurance carrier survivors had (00:08:20)
5. The worst by far...State Farm (00:10:31)
6. New York Times Survivors' Survey (00:14:00)
7. The press conference that put the Network on the map (00:15:06)
8. Lives are being ruined (00:16:50)
9. The Lara Letter (00:19:00)
10. How much money is still owed? (00:22:20)
11. Policy holder surplus (00:25:20)
12. Emergency rate increases (00:30:13)
13. Non renewals and the California Fair Plan (00:31:35)
14. Throwing money away (00:35:15)
15. How to protect yourself from insurance fraud (00:36:35)
16. Demanding an investigation (00:38:34)
43 episodes
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